Refund policy

At Everlyne, every piece is handcrafted and made to order. We want you to love what you receive — if something isn't right, we're here to help.

Return Window
We accept returns within 30 days of delivery.

Condition Requirements
Items must be unworn and returned in their original packaging.

Return Shipping
Return shipping is the customer's responsibility. We do not provide free return labels.

How to Start a Return
Contact us at hello@shopeverlyne.com with your order number to initiate a return. We'll provide you with the return address and next steps.

Refunds
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow a few business days for the refund to appear.

Made-to-Order Notice
Because each piece is crafted specifically for you, we encourage you to choose your gemstone and style carefully before placing your order. If you have any questions before purchasing, don't hesitate to reach out — we're happy to help you find the perfect piece.